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Personal Assistant description:
• Meeting at the Aeroexpress terminal;
• Assistance to purchase tickets without queuing;
• Assistance regarding baggage stowage aboard the train;
• Assistance to board the Aeroexpress train.
• The travel assistant can accompany the passenger to the check-in desk at the airport if required.
Aeroexpress trains are equipped with special carriages, adapted for physically challenged passengers in wheelchairs. Such carriages are marked with a special pictogram. Train vestibules are equipped with ramps. Carriages with special seats for passengers in wheelchairs are equipped with safety belts and all toilets in both terminals and rail terminals are equipped with special handles.
The turnstile passages at the airports are wide enough to allow passengers in wheelchairs to conveniently move through. The ticket offices located at the rail terminals and terminals are equipped with intercom systems for hearing impaired passengers. All terminals have waiting areas for people in wheelchairs. Platforms at the rail terminals and terminals are furnished with tactile plates, enabling visually challenged passengers to move on their own.
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